FineDine integrates with your thermal printers that have ESC/POS command support, Ethernet, and USB. You can have multiple printers integrated if you want to send specific orders to specific printers. The printer integration is charged monthly separately from the subscription. Please check the pricing page for more details.
In order to integrate your printers to FineDine, the first thing you need is a link from our team to run the Print Server program on your computer. You can get this link by clicking the horizontal 3 dots inside the control panel and selecting Integrations on the list. Then connect to the integration you want to apply and we will contact you.
Please keep in mind that the Print Server program should be open and running on a computer that is connected to the same network as the printers. If you close the program or the computer, the connection will be lost and integration will not work.
BEFORE YOU START
Each thermal printer has its own driver and it should be downloaded on your computer.
Go to "System Preferences" on your computer and select "Printers". Click "Add Printer" and select "TCP/IP".
Go to "Control Panel" on your computer and select "Devices and Printers". Click "Add Printer" and select "TCP/IP".
Write down the IP address of the printer and give the printer a name. If you don't know the IP address, you can check the manual of the printer. If you don't see the printer on the list here, search for the driver online, download, and install as instructed. When the setup is complete, go to the Control Panel/System Preferences and add the printer using the IP address.
THE PRINT SERVER PROGRAM
Once you request an integration, we send you your credentials to log in to the Print Server Program. Go back to the Integrations page, select the printer integration, and download the application for Mac or Windows. Install the application on your computer and check the "Printers" tab. Here, you should see all the printers that are connected to your computer. If you cannot see the printer you wish to use, please install the driver for that printer first as instructed above.
After the driver set up, open the Print Server Program and check the "Printers" tab again. Check the box next to the thermal printers you want to use.
The default printing backend should be "Engine4" for Windows and "Engine5" for Mac.
SYNC YOUR PRINTERS
After you select the printer on the Print Server Program, you can sync your printers and start printing orders. Go to the Integrations page on the FineDine control panel and check if the printer is visible there. Click "SYNC" next to the printer. Now you have successfully synced the printer from your computer to FineDine. Click "Set As Default" if this is the only printer you're planning to use or you would like this to be the main printer to print bills.
Each printer can be configured to assign the desired font size and the margin of all the printed tickets, you can click on the configure button for each printer and check the below picture for your reference to the settings you can configure.
USING MULTIPLE PRINTERS
You can use multiple printers to print orders. Items on your menu can be assigned to certain printers. Set up all the drivers for your printers as explained above and sync them all on the FineDine control panel. Select one printer to be the default.
Go back to your menu and find the item you want to assign a specific printer to. Click "Edit" on the item and scroll down. You'll see the printer options there. Choose the printer that should receive the order for this item and save from the bottom of the page.