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I can't see the images I uploaded in my menu on the tablets
I can't see the images I uploaded in my menu on the tablets

Why your images may not be appearing on your tablets

Munzer avatar
Written by Munzer
Updated over a week ago

If you uploaded an image to your menu and it's not showing on the tablet, there are a few things to check:

  1. Can you see the image correctly on the Dashboard?
    After you have uploaded the image, it needs some time to load. Sometimes when the image is not uploaded correctly, it may not appear on the tablet. If you can't see the image on the Dashboard, you cannot see it on the tablet. At this point, the best thing to do is to check the internet connection and try uploading again.

  2. Did you SAVE the image?
    You should click SAVE at the end of the menu whenever you make a change. If you don't save, it will not be reflected on the tablet. Make sure to click SAVE after you're done working.

  3. Images appear incorrectly
    If the image you upload appears incorrectly, the size may be off. Check our guide here for the best image sizes. Please keep in mind that the maximum file size to upload is 10 MB.

  4. Publish Changes to Devices
    For a change to be reflected on the tablet, you need to publish it. Click "Publish Changes" on the right above part of the screen in the Tablet Menu tab in the Dashboard. If your tablets do not refresh when you do this, check your internet connection.

  5. Check the Name of the File
    If the file you are trying to upload contains special characters such as " !"#$%&'()*+,-./: <=>?@[\]^_{|}~." it may not be shown by some devices, file should be renamed in order for the tablet to preview the image.

If it's not working despite having a working internet connection, try tapping three times on the Finedine logo on the tablet, select "Venue Profile," and tap SYNC. This will manually update your menu and all the changes you've made.

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